The delivery of phase one of WCC's training program and its involvement in numerous government drills and experiments has illuminated three predominant problem statements:

Problem Statement 1
The experience of official disaster response agencies is that most emergency managers are ill-prepared and lack resources and tools to effectively manage the considerable number of Spontaneous Unaffiliated Community Volunteers in a way that improves response.

Problem Statement 2
No bridge exists between community members and emergency managers pre-disaster, nor are training and awareness programs established, to ensure a more effective response.

Problem Statement 3
The emphasis on communication and information sharing in disaster response is focused on developing technology that is inaccessible to the masses and lacks connectivity with the actual needs of the community.

The emphasis that has been placed on community and corporate preparedness has never been greater. Many businesses, and nonprofit organizations, in conjunction with the government, have invested vast resources into producing a wealth of information on the long-term impacts of disasters on regions, people and economies throughout the world. It has been left to individual businesses, municipalities and organizations to use this information to create preparedness materials accessible to all areas of the population.

As quoted in a 2006 report by Amy K. Donahue and Robert V. Tuohy entitled Lessons We Don’t Learn: A Study of the Lessons of Disasters, Why We Repeat Them, and How We Can Learn Them, "volunteer resources present a particular challenge to incident management. Management systems for these resources are weak, and as a result many assets go underutilized." Nationally, the United States has created new federal entities to produce, distribute and monitor the use of preparedness information and initiatives. While these organizations present valid, researched and proven methods for individual preparedness, they do little to encourage the development of a comprehensive strategy for community preparedness, because ideally, this work would be done at the regional, or community level. But regionally, most efforts to create comprehensive, neighborhood-specific community preparedness guidelines have failed.

WCC approaches addressing the needs of every community by engaging the community in a culturally sensitive manner and empowering members to assess needs from their individual perspective. Creating a bridge between the two, WCC connects with emergency, volunteer and risk managers and engages them within the requirements set out by Homeland Security Presidential Directive Eight, as well as additional requirements as relevant to their needs.

WCC engages community leaders as liaisons and interpreters that have the benefit of WCC programs as a tool to build relationships with emergency managers to better integrate community perspectives and volunteers. By first addressing the needs of communities and emergency managers separately, then bringing them together to integrate their common interests, WCC bridges the defined gap in communication and integration of parties that must work together.

WCC has demonstrated its ability to develop and deliver programs across the U.S. and internationally. Through its own staff, field- and classroom-experienced facilitators, and active collaborations with organizations in every U.S. region, WCC has provided training to many public organizations (cities/states/other governmental bodies). As a result, since its initiation more than 400 disaster response leaders and managers have completed the existing LM program, which has been delivered in cities throughout the United States.

In addition, international workshops were delivered in Bermuda and New Zealand. WCC's Disaster Volunteering I currently trains new volunteers per monthly through partnerships in NY, NJ and CT.

World Cares Center’s programs:

- Increase emergency managers’ connection with community leaders and potential SUCVs and thus ensuring improved coordinated response

- Deliver outreach tools to assist emergency managers to navigate the culturally diverse nature of their community

- Enhance the ability of Community Groups to take an active role in pre-disaster preparedness efforts by providing emergency managers the training tools

- Create and implement systems to absorb and utilize all aspects of individual, neighborhood preparedness including business continuity

- Teach community members the concept of a National Incident Management System (NIMS) compliant response including ICS explained in relevant terms, how it may affect individuals, and how to work within the framework

- Encourage communities to explore their readiness plans including community conducted assessments of vulnerabilities and needs

- Bridge the gap between emergency managers and communities  for a complete and dynamic preparedness and response plan

- Utilize cutting edge information sharing technology and tools that are simplified and made intuitive